FSG Bank

General

How do I sign up for online banking?

Personal account holders:

Enrollment is provided on the Personal Online Banking Log In page. Complete and submit the enrollment form. You will receive an email notice when the service has been approved and set up. The service is free.

Business account holders:

Enrollment is provided on the Business Online Banking Log In page. Print off the enrollment form, complete, and return it to a local branch. Your access information will be sent according to you selection on the enrollment.

What information is needed to enroll?

For personal online banking, you will need basic information such as your social security number and address. You will also need to know the date and amount of your last deposit into one of the accounts you listed.

For business online banking (Cash Management), you will need your tax identification number, email address, and account numbers you wish to view. An authorized signor on the account must sign the enrollment form.

Is Online Banking secure?

Review details of our Privacy Policy for more information.

What do I do if I do not remember my Log in ID or Password?

If you do not remember your Log in ID, you will need to contact us at 877-398-4773. To receive a new password, you may click on the "Forgot Your Password?" link located on the password page. The system will email you a password.

Why is my access removed after 90 days of inactivity?

This is a security procedure to protect your information. If you have not logged into online banking in 90 days or longer your access is removed. To regain access you will need to enroll for online banking again as a first time user. Typically, access is regained quicker than a first time user because we do not completely remove you from our system, just your login information.

Can I use Microsoft Money, Quicken, or QuickBooks?

Yes. We provide web connect service to all these applications. There is no additional charge.

How often does my account information update throughout the day?

Items (checks or manual entries) are posted daily for the previous days processing by 8:00 a.m. EST. Electronic items (debit card purchases or ACH items) post and are updated throughout the day as soon as the bank receives the information.

Online Services

What type of accounts can I access on Online Banking?

You can view checking accounts, savings accounts, CDs, and loans online. You can also view your FSGBank Credit Card.

How do I add an account to view?

Contact us at 877-398-4773 to add additional accounts.

How do I remove accounts from online banking?

Closed accounts will purge from the online system after 15 days. To remove accounts earlier please contact us at 877-398-4773.

Why do I only see part of the account number?

This is done to protect your account information. The account number is masked to only show you the last four digits of the number. You may create an alias for your account name under My Profile to quickly identify your accounts.

Can I change my account alias name?

Yes. This option is located under My Profile. Click on Change Account Alias in the left menu to proceed.

How much transaction history will I be able to view?

Once your account has been set up for online banking, history will begin to accumulate 90 days of history.

How do I sort transaction history?

Use the filter at the bottom of the transaction page to sort and request certain transactions.

How do I view a copy of a cleared check?

Click on the camera image next to the transaction. A window will open allowing you to view the front and back of the check.

What is an Upcoming Transaction?

Upcoming transactions are electronic items posting to your account. These items are either payments or drafts authorized by you to post or debit card transactions. If the effective date for these items is the current date, your available balance will include the items.

What is a POS HOLD?

Some merchants will run your debit card through before they run the total purchase to verify the number is good and has no blocks on it. Holds will fall off when the merchant runs the actual billing.

Why do items say Processing in my Transaction Details?

These items are pending electronic items to post to your account. You can view a summary of these items under Upcoming Transactions. These items are either payments or drafts authorized by you to post or debit card transactions. If the effective date for these items is the current date, your available balance will include the items.

How do I create an alert?

Select Account Alerts on the Account Summary page. Click on Add an Alert. Select the account and alert type. The alert type is either balance or a type of transaction. Proceed to complete the specifications until confirmation is received. Alerts are sent to the email address on the system.

How do I update my email address?

Under My Profile, click on Change Profile Information. Change the email address field and proceed to update the information until a confirmation is received.

How do I delete an alert?

Select Account Alerts on the Account Summary page. Select the alert you wish to delete and click on Delete Marked Alerts at the top of the page.

How do I transfer between accounts?

Select Transfers and Payments. Click on Transfer Funds on the left menu. Select the To and From accounts then enter the amount you want to transfer. Proceed until confirmation is given. Loan payments are not considered transfers. Loan payments are made by selecting a separate option.

How much can I transfer online?

You can transfer up to the available balance amount given next to the amount.

How do I know if the transfer processed?

Transfers are immediately updated in the balance of the accounts. During heavy use, you may need to allow for a minute for the system to process. The transfer will be located in your Upcoming Transactions and reflected in the available balance.

Can I delete a transfer?

Transfers are effective immediately unless it is a scheduled transfer that has not occurred. You cannot delete a current day transfer. You may elect to create a reversing transfer.

Can I make payments to my FSG loan?

Yes. Select Transfers and Payments. Click on Pay Loans on the left menu. Select the To and From accounts then enter the amount you want to transfer. Proceed until confirmation is given.

Can I transfer funds from my line of credit to my checking or savings account?

No. This is not available through the online banking service.

Can I change my Log in ID and Password?

You can only change your ID by contacting us at 877-398-4773. To change your password, simply click on Change Password under My Profile.

What is PassMark?

PassMark is an advanced online authentication tool. Advanced Online Authentication provides enhanced and additional security for the online banking application. It is now a standard part of our online banking and works as part of our commitment to protect you against identity theft and fraud. Advanced Online Authentication adds extra layers of online security to prevent unauthorized access to your accounts and reinforces the fact that you are at FSGBank’s Online Banking website. 


What does PassMark consist of?

PassMark consists of the following: an image, a caption and four challenge questions. This information is known only to you and the Bank and protects you, whether you are logging in to view your accounts from your own personal computer or another computer. 


Can I select my own image rather than the ones provided?

Yes, you can provide your own image. The system will include a link that will allow you to upload the image of your choice. The image should be 100 x 100 pixels in size and will need to be one of which you personally own the rights. You cannot upload a copyrighted image.

Why do I have to answer challenge questions?

The challenge questions were set up when you first logged into online banking. You determine which questions and answers at that time. The answers are case sensitive. This means you need to put the answer in exactly as you set it up. You will be asked challenge questions upon logging in every time if you do not save the PassMark upon set up to your PC. You typically would want to be asked challenge questions if using a non personal PC. You will also be asked challenge questions if you are logging in from a different PC than is typically used.

Can I change my challenge questions?

Yes. You can view and change your questions and answers by clicking on My Profile after logging into Online Banking. Click on Change PassMark in the left menu.

Can I download my transactions into Quicken, QuickBooks, or Microsoft Money?

Yes. There is no charge for this feature. This option is under Account Summary, then click on Export File on the left menu. Select the account number and format needed for your application. We only support Web Connect. Enter a starting date and ending date for your transactions. If you use the new transactions option, you may only request it once a day, otherwise you will need to put in a start date and end date for multiple requests in a day.

How do I send a secure message?

Log into Online Banking. The Message Center is located in the left menu bar.

How long does it take to get a secure message response?

Typically we respond to all questions the same day until 4:00 PM EST. Questions sent after that time will be received and a response given the next business day.

What is a Primary Administrator (Cash Management/Business Online only)?

A Primary Administrator is designated on the Cash Management Enrollment form for each business. This person does not need to be an authorized signor on the account(s), but will be able to view all accounts and perform all online functions. This person has the ability to grant access to selected employees to perform online functions. The Primary Administrator has unlimited rights and access to the services and accounts. Employees are given the ability to access accounts and functions by the Primary Administrator through the use of passwords. The Primary Administrator is responsible for resetting employee’s access and passwords.

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